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Below is a deep dive into a few top-voted products and how small UX tweaks can drive better user retention.

Skarbe

• The onboarding flow lacks an indicator showing the number of steps, leaving users uncertain about the overall duration. There’s also no option to skip or revisit previous steps.

• Certain stages, such as connecting tools, are missing clear explanations.

• A paywall appears within the onboarding process, adding unnecessary friction.

• New users are greeted with a “Welcome back” message immediately after signing up, even though they are first-time users.

• Lengthy modals and pop-ups require excessive data entry in a confined space.

💡 UX Tips:

• Add a progress indicator and options to skip or return to earlier steps during onboarding.

• Replace long modals with a side drawer to provide more space for data entry and a cleaner experience.

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TheySaid | AI Surveys & Interviews 2.0

• The onboarding questions are presented as a single form with all fields, which can be overwhelming and may lead to a lower completion rate.

• Templates lack a preview function, making them hard to understand.

• When generating the form, some of the next steps feel confusing and unfamiliar.

• The in-product navigation isn’t intuitive, leaving users unclear about what to do next.

💡 UX Tips:

• Break the onboarding into multiple, manageable steps.

• Add a preview function for templates.

• Optimize the main user flow to clearly highlight the next steps for users.

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Fluently: AI English coach

• The onboarding process is very long.

• Users are forced to add their card details before they can try out the product.

💡 UX Tips:

• Streamline the onboarding experience and allow users to explore the product without immediately requiring payment information.

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Key Takeaways:

Investing in a clear, guided onboarding process is crucial. A well-structured onboarding experience not only helps users quickly understand the product's value but also significantly boosts user retention.