How we actually work
How we actually work
How we actually work
Find the problem. Test the fix.
Refine what users see.
Find the problem. Test the fix.
Refine what users see.
how we work
how we work
how we work
The Product Clarity Framework
The Product Clarity Framework
The Product Clarity Framework
A repeatable system for finding problems, validating solutions, and keeping products easy to use as you scale.
A repeatable system for finding problems, validating solutions, and keeping products easy to use as you scale.
A repeatable system for finding problems, validating solutions, and keeping products easy to use as you scale.
Diagnose
Diagnose
Diagnose
01
01
01
Create a shared, evidence-based understanding of what's broken, why it's happening, and what matters most right now.
Create a shared, evidence-based understanding of what's broken, why it's happening, and what matters most right now.
Create a shared, evidence-based understanding of what's broken, why it's happening, and what matters most right now.
Define
Define
Define
02
02
02
Explore and validate solutions early so teams design the right things before committing engineering time.
Explore and validate solutions early so teams design the right things before committing engineering time.
Explore and validate solutions early so teams design the right things before committing engineering time.
Refine
Refine
Refine
03
03
03
Act as your embedded UX team – designing, testing, and refining real user flows while turning usage into roadmap decisions.
Act as your embedded UX team – designing, testing, and refining real user flows while turning usage into roadmap decisions.
Act as your embedded UX team – designing, testing, and refining real user flows while turning usage into roadmap decisions.
Every decision tied to what users actually do. Every solution tested before a line of code. Every flow refined as the product grows.
Every decision tied to what users actually do. Every solution tested before a line of code. Every flow refined as the product grows.
Every decision tied to what users actually do. Every solution tested before a line of code. Every flow refined as the product grows.
the pattern we see
the pattern we see
the pattern we see
We work as part of your team, not outside it.
We work as part of your team, not outside it.
We work as part of your team, not outside it.
Embedded, not external
Embedded, not external
Embedded,
not external
We connect on Slack, join your standups, and share progress as we go. Not a handoff agency. A design partner.
We connect on Slack, join your standups, and share progress as we go. Not a handoff agency. A design partner.
We connect on Slack, join your standups, and share progress as we go. Not a handoff agency. A design partner.
Flexible engagement
Flexible engagement
Flexible engagement
Part-time or full-time. Sprints or ongoing retainers. Scaled to what your team actually needs.
Part-time or full-time. Sprints or ongoing retainers. Scaled to what your team actually needs.
Part-time or full-time. Sprints or ongoing retainers. Scaled to what your team actually needs.
Senior-led, always
Senior-led, always
Senior-led, always
A senior designer is involved in every engagement, from strategy to design reviews.
A senior designer is involved in every engagement, from strategy to design reviews.
A senior designer is involved in every engagement, from strategy to design reviews.
where we start
Let's find out where users get stuck, and what to fix first.
We'll look at how users experience your product, identify the biggest friction points, and outline what to fix first.
Product Design Studio
for growth-stage SaaS teams
© Durran 2026
Product Design Studio
for growth-stage SaaS teams
© Durran 2026
Product Design Studio
for growth-stage SaaS teams
© Durran 2026
Product Design Studio
for growth-stage SaaS teams
© Durran 2026
where we start
Let's find out where users get stuck, and what to fix first.
We'll look at how users experience your product, identify the biggest friction points, and outline what to fix first.